• We will gladly accept the return of non custom ordered products that are defective due to defects in manufacturing and/or workmanship for 15 days from the date of purchase. 

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• Custom made orders are non-returnable.  

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• No returns or exchanges due to sizing on custom apparel.  

 

• Returns must be in new (unused/unwashed/unworn) condition.

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• Customer is responsible for all shipping/handling costs of any returned items.

 

• All returned items must have a return authorization number issued by Jewelz & Jemz Custom Designs. 

 

• For non-custom items, there is a $10.00 re-stocking fee per time for all merchandise returns.

 

• There is a maximum of 2 item exchanges per order.

 

• All returned merchandise must be unworn and in re-saleable condition to qualify for a return.

 

• All requests for returns or exchanges must be made within 7 days from receipt of the products.

 

• Due to hygiene issues, certain items may  not returnable. (Please inquiry ahead of ordering).

 

• Return shipping charges are not refundable.